Customer satisfaction is our number one goal. Our crystal lamps are an earth grown mineral. Therefore, every product will vary to some degree. Weight and dimensional data is shown as a range. Personal preference may influence an exchange request. Returns and exchanges can be made easily and we never charge a restocking fee.
Please contact us within one week of the delivery date to request authorization for either an Exchange Authorization or a Return Authorization. If a product arrives damaged, please contact us immediately!
Outbound Shipping Damage
- Contact us within 24 hours of delivery at info@lightupcrystal.com.
- Pictures of the damaged goods will expedite the process of the replacement shipment.
Exchange
- Exchange requests must be emailed to info@lightupcrystal.com within one week of the delivery date. Please note the desired variation in your exchange request (E.G. I want my Salt Lamp to be a darker red)
- An Exchange Authorization will be issued.
- Your Exchange Authorization will include the cost to send the second shipment to you.
- Ship UPS, FedEx, or USPS insured for the total value.
- Product must be returned in the original (Outbound) shipped condition.
- Once received and inspected, your replacement will be shipped.
- The exchanged (Second) shipment shipping charge will be charged at this time. Please include your best contact phone number to process this payment.
Return
- Return requests must be emailed to info@lightupcrystal.com within one week of the delivery date.
- A Return Authorization will be issued via email.
- Buyer is responsible to ship UPS, FedEx, or USPS insured for the total purchase amount.
- Product must be returned in the original (Outbound) shipped condition.
- The refund will be issued within two weeks of delivery date of the returned product after inspection.
- The original outbound shipping cost will be the only deduction from the total paid value if received in original condition.